Privacy Policy

1. Introduction

At Roots & Care ("we," "our," or "us"), we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By engaging with us, you agree to the practices described in this policy.

2. Information We Collect

We collect information to provide better care for your parents. This includes:

• Personal Information: Name, email address, phone number, and location.
• Care Details: Information about your parents' living situation, medical needs, and specific concerns.
• Communications: Records of your interactions with us via email, WhatsApp, or video calls.

3. How We Use Your Information

We use this data to:

• Assess whether our services are the right fit for your family.
• Coordinate on-ground visits and medical support in Kanpur.
• Send you updates, reports, and emergency notifications.
• Improve our internal processes and service quality.

4. Data Protection

We treat your family's data with the highest confidentiality. We do not sell, trade, or rent your personal information to third parties. Access to your data is restricted to our core team and necessary medical partners (e.g., doctors) only when required for care delivery.

5. Your Rights

You have the right to request access to the personal information we hold about you and to ask for it to be corrected or deleted. Please contact us if you wish to exercise these rights.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: rootsandcare@gmail.com